- Maintains presence in the resort outlets and recreation areas, greeting guests, checking guest satisfaction and keeping guests apprised of resort activities.
- Welcomes guests in the lobby together with Hotel Manager; greets, directs and escorts guestswho enter the lobby area.
- Welcomes VIP guests together with Manager and escorts them to their villas or rooms.
- Handles complaints and ensures that any complaints passed on are followed up andresolved to the satisfaction of the guest.
- Keeps up to date on guest history & creates imaginative ways of rewarding repeat guests.
- Assists the transportation department in assuring guest transfers are made on time.
- Becomes the main point of communication all guests.
- Tracks guest birthdays & sends cards or gifts when one occurs during the guest’s stay.
- Suggests and up sells services and products such as packages, venues, promotions,happenings, activities.
- Ensures all guests queries are handled in a polite and efficient manner.
- Performs some front office day to day duties: check-in, check out, etc.
- Welcomes group organizers & acts as a link between the customer and the hotel.
- Diploma in Sales, Marketing, Hospitality Management or related discipline.
- At least 2 year experience in Hotel / Resort
- Front Office Department
- Excellent communication, organization and interpersonal skills
- Must have excellent customer relation skills.
- Extensive knowledge of the hotel, its services, and facilities.
- Proficiency in English, computer
- Nice, friendly & beautiful working environment with international standards
- Training for (and) career development opportunities
- 13th month salary guaranteed
- Extra insurance for accidents 24/7
- Exciting environmental & social activities
- Application & CV must be in English - For questions please call: 0254 3662222 (Extension 825) - All applications will be notified, but only suitable candidates will be contacted.
To apply, please click on the button: ''NỘP HỒ SƠ ONLINE" or "NỘP HỒ SƠ ỨNG TUYỂN"
THANK YOU AND WELCOME YOU TO OUR ALMA OASIS LONG HAI RESORT!
Tên công ty: Alma Oasis Long Hải
Người liên hệ: HR dep't
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Trụ sở công ty: 44 Tỉnh lộ 44A, Long Hải, Long Điền Bà Rịa - Vũng Tàu, Vietnam
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