• Accountable for End 2 End OTC performance for NKD customer.
• Alignment with customer on the delivery/ service levels.
• Monitor and steer OTC KPIs.
• Monitor adherence to OTC processes standards.
• Have thorough understanding of customer demands and have solution to meet those demands effectively.
• Plan, coordinate and follow up on supervised personnel work.
• Develop customer relationships on service topics.
• Serve as an escalation point for the OTC services provided to the GT customer channel.
• Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks…).
• Ensure on time and proper issue resolution with corresponding functions.
• Ensure continuous service improvement provided to customers.
• Establish department personnel needs included in the department development plan.
• Establish and follow-up on department training plan.
* Địa điểm làm việc: Bần, Mỹ Hào, Hưng Yên
* Professional and Technical Skills.
• Bachelor's degree in Economics/ Supply chain.
• Strong knowledge of Customer service in supply chain and order processing process.
• Fluently in speaking and writing English.
• Excellent in Computer skills.
• Knowledge in using SD module in SAP is plus.
* Personal Capabilities:
• Customer and service orientation, performance motivation, communication skills • Strong knowledge of OTC processes.
• Leadership, people management and managerial skills.
• Accountability, proactive thinking, flexibility, CI mindset.
• Ability to work under pressure.
• Strong negotiation skills.
• Good time management.
- Having chances to get attractive company bonus every month/year.
- Company trip once a year + Joining party.
- Salary and position is reviewed 1 time a year.
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits.
- Dynamic and sociable working environment.
1.Sổ hộ khẩu phô tô.
2..Bằng cấp phô tô nếu có.
3.sơ yếu lý lịch có dấu.
4.Giấy xác nhận nhân su.
5.Bản sao giấy khai sinh (hồ sơ công chứng dấu đỏ).
Tên công ty: Công ty Cổ phần Mondelez Kinh Đô Việt Nam
Người liên hệ: Phòng HCNS
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Trụ sở công ty: 26 Visip đường số 8 KCN Việt Nam - Singapore Thuận An Bình Dương
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