SCOPE OF WORK: Act as Secretary to DoSM, providing secretarial and administrative support. Co-ordinate and arrange all activities related to Executive department. Liaise with Executive Committee, Department Heads, and Staff of the Hotel. Co-ordinate guest recognition program to ensure appropriate welcome greeting and amenities in place for guest history guests and VIPs - in conjunction with the Guest Relations Manager. Provide secretarial support to other Executive Committee Members, as needed. Supervise EO Secretaries and control the office. Co-ordinate and support Hotel Secretaries, as needed. The Secretary will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. DUTIES AND RESPONSIBILITIES: 1. Maintain the strictest confidentiality on all matters relating to Salinda Resort and Spa, plus all other internal matters of the General Manager’s Office; 2. Act as Secretary to the General Manager and provide full secretarial assistance - preparation of general correspondence, handling telephone calls, organising appointments; 3. Provide secretarial support to other Excom, as needed; 4. Liaise with Executive Committee, Department Heads and Staff for necessary follow up on queries/deadlines/requests and special functions instigated by the General Manager’s office; 5. Liaise with Executive Committee and Department Heads to ensure reporting deadlines to General Manager office are met; 6. Co-ordinate and compile General Manager’s Monthly Report and Mirage Monthly Management Report for General Manager’s input and review; 7. Co-ordinate travel arrangements for General Manager, Executive Committee and Staff as requested; 8. Process the Guest Questionnaires, including review of responses prior to General Manager’s review and signature 9. Prepare responses to guest correspondence for General Manager’s review and signature, as needed; 10. Co-ordinate Welcome Letters/Notes for all VIPs and Guest History guests, and ensure appropriate welcome amenities in place; 11. Co-ordinate Welcome Letters for Conference VIPs; 12. Handle VIP accommodation/restaurant reservations; 13. Liaise with Hotel guests and patrons; 14. Co-ordinate accommodation bookings at other Salinda Resort and Spa properties for hotel guests and patrons, as requested; 15. Represent General Manager in his absence, where appropriate 16. Maintain an efficient filing and trace system; 17 Supervise the EO Secretaries position and oversee the operation of the EO; 18. Control the Office and Co-ordinate and support Hotel Secretaries, as needed. 20. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Company Policies. 21. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. 22. Align working practices and conduct with company 's Vision; consistently strive to meet and exceed the expectations of both internal and external guests. 23. Undertake additional duties as requested by the General Manager and Hotel Management.
EXPERIENCE, TRAINING AND EDUCATION - Graduate of a Administration or Hospitality Management degree desired. - Minimum of 1-2 years of experience in the same position in a 4-5 star hotel - Self-motivated. - Innovative thinking. - Strong interpersonal and communication skills. - Strong leadership, coaching and counselling skills. - Strong analytical skills and strategic thinking. - High attention to detail. - Able to multi-task and prioritise tasks consistent with business objectives. - Computer literate with knowledge of Word, Excel, PPT, PMS, industry related software desired. - Must be fluent in English, conversational in local language desired.
Base on Labour Law & Company policy Meals & Accommodation
Tên công ty: Salinda Resort,Phu Quoc Island
Người liên hệ: Mr.Tuyên (Phòng Nhân Sự)
Điện thoại :
Đăng nhập để xem số điện thoại
Trụ sở công ty: Ấp Cửa Lấp, xã Dương Tơ, Phú Quốc, Kiên Giang, Kiên Giang
Lưu ý: Ghi rõ "Biết đến tin tuyển dụng tại Vieclamnambo.vn" trên hồ sơ. Xin cảm ơn!