Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.Participate as a team player and establishes strong working relationships to deliver positive results.Continually seeks to improve performance through individual efforts and with the assistance of others. Seeks feedback on performance and focuses on areas of shortfall.Maximizes opportunities for self-development.Is open to new ideas and is willing to make changes in the job and routine as required. Is able to cope under pressure at busy times and responds positively to changes in the workplace.Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.Follows standards, policies and procedures.Meets required attendance and grooming standards.Strives for constant improvements and takes responsibilities for their own performance.Takes additional responsibility and responds well to situations as they occur without supervision.Prepare, set up and when necessary clean the guest areas within the spa Answer all calls within 3 rings using the guest surname at appropriate time throughout conversation.Provides accurate information and responds to guests questions regarding the resort’s facilities, services and activities.Understands the benefit of each treatment and is able to explain this to the guest.Ensure the set-up, cleanliness, hygiene of Spa facilities are consistently maintained Coordinate with housekeeping and engineering to keep the area clean and with zero defectsMaintain the highest levels of hygiene at all times.Maintain the highest standard of personal grooming and hygiene as instructed by company.Capable of handling other duties as assigned by supervisors/Manager.Maintain the highest level of cleanliness within the surrounding areas.
Builds and maintain relationships with internal and external customers.Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.Ensure care and attention is provided at all time to meet the guest satisfaction.Maintains the highest level of discretion and privacy during the guest present.Maintains a soft tone during conversation with colleagues, guests and on the phone. Refrain from any unnecessary conversation whilst within Spa treatments areas.Understands and takes into account the global nature of business.Works effectively with colleagues from different viewpoints, cultures and countriesKnows where to get the linen and treatment products.Knowledgably of standard set-up of room treatments, Locker rooms, Wet areas, Showers, Sauna, Steam Rooms and guest relaxation areas.Send dirty linen to laundry and pick up clean linen from laundry-runners.Check and report daily operational products for orderingBe responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.Perform any other duties which may be assigned by the management from time to time
Required Skills –• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Able to read and write EnglishQualifications –• High School or Vocational Certificate or equivalentExperience –• 1 year related experience, or an equivalent combination of education and experience
- As per labor law- Home leave ticket- Accommodation & meals are provided- International working environment
- Resume- Certificates related to applied position- Email address: Gửi email
Tên công ty: InterContinental Phu Quoc Long Beach Resort
Người liên hệ: Phòng Nhân Sự
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Trụ sở công ty: Tổ 3, Khu phố 7, thị trấn An Thới, huyện Phú Quốc, tỉnh Kiên Giang
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