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Công Ty Tài Chính TNHH Một Thành Viên Shinhan Việt Nam tuyển Pre-Due Team Leader

Lầu 9, Tòa nhà Sonadezi, 01 Biên Hòa, Khu Công Nghiệp 1, TP. Biên Hòa
Hạn nộp hồ sơ: 17/12/2020
Lượt xem: 21

Mô tả công việc

1. The Employee’s main job responsibilities and duties include, but are not limited to duties as set forth as below:
* Supervise the team’s activities to ensure team/ staffs meet Pre-due target
* Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time
* Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up any other tasks

2. Handle and solve all related queries, requests, and tickets.  Promptly and accurately reply ticket to related departments within TAT requirement
3. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria
4. Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment
5. Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month)
6. Participate and contribute to team meetings, training and quality workshops. Support Team Head in recruitment process
7. Others task which are assigned by Pre-due Team Head

Yêu cầu ứng viên

1. Qualification    
* College, University graduated is preferable. Probably in Economics, Finance or Banking 
2. Work Experience
* Experience as Team Leader Collection, Call Center, Customer Service is preferable
3. Knowledge    
* Computer literature (advanced of Excel, Word)
* Basic English (reading, writing)
4. Skills    
* Team management skill
* Good at excel skill, careful, detail oriented
* Motivated and proactive
* Careful, patient, willing to do style of work
* Keenness character

Quyền lợi được hưởng

Attractive salary and bonus
Health insurance and Social insurance regulated by Vietnam
Professional, dynamic working environment

LIÊN HỆ

Tên công ty: Công Ty Tài Chính TNHH Một Thành Viên Shinhan Việt Nam

Người liên hệ: Ms.Thủy

Điện thoại : Đăng nhập để xem số điện thoại

Trụ sở công ty: Lầu 9, Tòa nhà Sonadezi, 01 Biên Hòa, Khu Công Nghiệp 1, TP. Biên Hòa

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