Mô tả công việc
Overview of duties• Primarily responsible for accuracy, consistency and cohensiveness of of daily transactions and postings. • Laise with other departments to be in charge of night operations whilst on duty in term of property and guest safety and security.
Main responsibilities• Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, maximizing occupancy percentages, and collect statistical figures for daily statistic report and forecast. • Night Auditor is responsible for late arrival and visitor in accordance with International and Vietnamese law as well as hotel policy. He/she is also laise with Fire Evacuation, First Aid and other Safety and Security actions in case of emergency.
Administrative responsibilities• Ensure supplies for Front Desk.• Handle and report all issues/problems happen during the shift• Hand over pening issues which do not require prompt actions for following shift.
Technical responsibilities • Is able to function as a Front desk attendant especially in terms of check-in and check-out procedures, currency exchange, breakfast box and wake up call.• Issue room key and escort guest.• Is able to function as a Bellman in their absence at night time.• Handle telephone and reservation at night time.• Answers inquiries pertaining to hotel services, registration of guests; dining, entertainment, and travel directions.• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.• Collect supporting checks from other departments to put in guest file• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.• Verifies all account postings and balances made during the day by front desk cashier and agents. • Reviews data regarding room status,room rate and expenditures.• Verifies journal and ledger entries of cash, check and credit card payments.• Run End of day process in Property management system.• Complete Daily Statistic Report and delivered to concerned departments
Commercial responsibilities• Responsible for maintaining accurate front desk cash drawers • To maximize revenue and sales practice
Human responsibilities• To have a good working relationship with colleagues.• To support other departments for customer service, safety and security
Reporting line• Reports to the Assistant Front Office Manager.• Liaise closely with hotel operation sections to ensure smooth operation at night.
Yêu cầu ứng viên
Skills / Qualities• At least 1 year experience handling all Front Office functions. • Ability to work in a computer based, multi-task environment.• Team spirit.• Enthusiastic.• Spontaneous and empathic.• Good listening skills and ability to anticipate.• Good presentation, confident speaking skills. • Dynamic
This job description is not exhaustive and will evolve as the hotel's organisational needs change.
Quyền lợi được hưởng
Yêu cầu hồ sơ
Tên công ty: Pullman Danang Beach Resort
Người liên hệ: Phòng nhân sự
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